Customer Satisfaction in Pediatric Emergency Care
1Emergency Medicine, University of British Columbia, Canada
Customer satisfaction can be the most challenging and rewarding skill for emergency medical care providers. This brief lecture highlights why mastering customer satisfaction can be both fulfilling and efficient. A focus on managing expectations by anticipating need and predicting course will lead to trust and confidence. Practical skills include body language, mirroring and well-structured scripts. Suggestions for managing difficult encounters and communications will be emphasized. Enhancing your customer's experience will ensure better outcomes both clinically and professionally, making your patients and your team positive and supportive.